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GLOBAL
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Global Energy Up is an independent certification body for management systems and a validation and verification body for greenhouse-gas information. We audit and decide; we do not consult.
The rules a certification body has to publish.
What a body refuses to do tells you more than what it offers.
ISO/IEC 17021-1:2015 (clause 8.1) requires a certification body to make specified information publicly available. This is that information, written as rules rather than as marketing.
- A published impartiality statement from top management
- An Impartiality Committee reviewing risks at least annually
- A documented complaints and appeals process
- Rules for the use of certificates and marks
- Real status in the register
- Confidential client information
01Impartiality statement02Managing impartiality03Complaints and appeals04Certificates and marks05Suspension and withdrawal06Confidentiality07Certificate register
01 · Impartiality statement
The top management of Global Energy Up is committed to impartiality in all certification activities. We identify, analyse, treat and monitor threats to impartiality on an ongoing basis, and we do not allow commercial, financial or other pressures to influence our decisions. We do not provide management-system consultancy, we do not certify a system on which a body related to us provided consultancy, and we do not certify other certification bodies. Everyone working on our behalf signs an annual conflict-of-interest declaration.
— Top management, Global Energy Up
02 · Managing impartiality
We classify threats to impartiality in six categories. Every risk and its treatment is recorded in the impartiality risk register, and residual risks are reviewed by the Impartiality Committee and top management at least annually and whenever significant changes occur.
Self-interest
A person or body acting in its own financial or personal interest.
Self-review
A person reviewing work they performed, such as auditing a client they advised.
Familiarity
Over-familiarity with a client weakening professional scepticism.
Intimidation
Open or covert pressure to act in a biased way.
Commercial pressure
Commercial or competitive factors compromising objectivity.
Advocacy
Defending a client’s position instead of assessing it.
What we offer, and what we do not:
Not allowed
Management-system consultancy to any current or potential client; such requests are declined and recorded.
Allowed with restrictions
Internal audits: the same client cannot be certified within two years. Pre-audits: only with normal audit mechanisms and without helping resolve findings.
Allowed with restrictions
Generic open training only; client-specific training on a particular system is not delivered through the certification body, and its trainer does not audit that client.
Allowed with restrictions
Contracted auditors who also consult independently, only after each case is assessed and a conflict-of-interest disclosure recorded. Audits are never outsourced to consultancy organizations.
Further controls:
- No auditor or decision-maker is assigned to a client they worked for or advised in the last two years.
- Technical review and the certification decision are never performed by the person who conducted the audit.
- Audit teams are rotated periodically to prevent over-familiarity.
- Commercial terms are kept separate from certification decisions, which sales staff cannot influence.
03 · Complaints and appeals
Acknowledged within five working days, handled independently, and closed within ninety days. Full process and form on the complaints and appeals page.
01.
Complaint
From anyone about our activities, our personnel or a client we have certified.
02.
Appeal
From a client against a decision that concerns it, within 45 days of notification; never examined by the decision-maker.
03.
Dispute
A disagreement on terms, requirements or impartiality, reviewed by top management and, where needed, the Impartiality Committee.
04 · Certificates and marks
- The certificate remains the property of Global Energy Up; it is used only in its complete form, never altered, and returned or destroyed on withdrawal or expiry.
- References to certification must match the scope, sites and standard on the certificate, and must not imply that we certify a product, service or process, or that activities or sites outside the scope are certified.
- The Global Energy Up mark is licensed to the client for stationery, websites, brochures, advertising and vehicles relating to the certified scope — in the supplied artwork and colours, always with the standard and certificate number.
- The mark may not appear on products, packaging or labels, on laboratory test, calibration or inspection reports or certificates, or in any way that implies product conformity.
- It may not be used by a related company or on behalf of another organization, and may not be modified or combined with other marks.
- We check the use of marks at every surveillance and recertification audit. Misuse is handled by requests for correction, suspension, withdrawal, publication of the transgression and, where necessary, legal action.
05 · Suspension and withdrawal
A certificate is suspended on persistent or serious failure to meet requirements, refusal of a surveillance or recertification audit at the required time, or at the client’s voluntary request. Suspension normally does not exceed six months; if the causes are not resolved within it, the certificate is withdrawn or its scope reduced.
Active
Valid on today’s date, for the scope shown and no more.
Suspended
Invalid for its whole scope during suspension; all claims of certification must stop. Suspension normally does not exceed six months.
Withdrawn
No longer certified; the mark must not be used and references must be corrected.
Scope reduced
Valid only for the amended scope, after excluding what no longer conforms.
Expired
The validity period ended without recertification.
Restored
Reinstated after the causes of suspension were resolved and verified.
06 · Confidentiality
All information obtained during an audit or verification is treated as confidential. It is disclosed only with the client’s written consent or where the law requires, and the client is informed unless the law prohibits it. Everyone working on our behalf is bound to confidentiality in writing.
07 · Certificate register
We keep a register of every certificate showing the entity, standard, scope, sites, dates of certification and expiry, and current status. Anyone can query it through the certificate check.
