Legal name, sites, scope of activities, headcount and shift pattern, outsourced processes, any existing certificate, and whether you received consultancy on the system and from whom.
GLOBAL
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Global Energy Up is an independent certification body for management systems and a validation and verification body for greenhouse-gas information. We audit and decide; we do not consult.
ISO/IEC 20000-1:2018
IT service management
A service level nobody measures is a promise, not a service.
ISO/IEC 20000-1 certification demonstrates that an organization plans, designs, transitions, delivers and improves its IT services against agreed requirements, under a service management system.
Who it is for. Managed service providers, data centres, internal IT departments, telecommunications and outsourcing providers.
- Scope of the service management system and the services covered
- Service portfolio, catalogue and service level management
- Relationship and agreement management, including suppliers
- Incident, service request and problem management
- Change, release and deployment management
- Service continuity, availability and information security of services
Each area above is assessed on objective evidence — records, interviews and direct observation of work.
How the audit runs
Audit time is determined under ISO/IEC 20000-6:2017, based on the number of personnel involved in the service management system and its complexity. Remote auditing never reduces the required audit time.
01.
Stage 1
Review of documentation, readiness and scope, and planning of Stage 2.
02.
Stage 2
On-site evaluation of implementation and effectiveness; findings are recorded.
03.
Decision & surveillance
An independent decision, then annual surveillance through the three-year cycle.
Why organizations seek it
01
Better IT service quality and reliability
02
IT services aligned with business objectives
03
Stronger IT governance and incident response
04
Continual service improvement
Certification gives independent confidence in the system; it does not by itself guarantee any commercial outcome.
Edition and transition
Audits are conducted against ISO/IEC 20000-1:2018, the current edition.
Auditing with other standards
Where the system is integrated with others, the standards can be audited together in one visit; duration is calculated for each standard and then adjusted for the actual degree of integration.
- What do I need to apply?
- Why do you ask about consultancy?Because we do not certify a system on which a body related to us provided consultancy, and every application is screened for conflicts of interest before it is accepted.
